While logging into the application, your account will become disabled if you enter an incorrect password 6 times in a row. This is a security measure. This may also happen if your account has been disabled or retired by the administrator.
The ENABLE THE ACCOUNT page opens when attempting to log on to the application with a disabled account. You also receive an email indicating that your account has been disabled due to multiple unsuccessful login attempts.
To Enable Your Account
Use the following steps to reset your password on the ENABLE THE ACCOUNT page.
- Enter your Username in the Enter Username field and click Submit.
- A message stating Your request has been mailed to the system administrator email: email@example.com. is displayed.
- An email, as shown below, is sent to the system administrator to enable your account.
- The system administrator must re-enable the account and you are able to login normally.